Peace of Mind from the Very First Phone Call
From the moment someone calls Assisted Living Home Care Services, he or she is no longer alone. She is no longer overwhelmed and desperate, but rather, at peace… educated… confident… calm.
For it is at that moment that the caretaker becomes part of a skilled, dedicated, compassionate, and highly capable team.
Step One: We Listen
We get the calls every day:
“Mom (or Dad) needs help. And we’re not sure where to start.”
The first thing we do when answering the phone is extend the offer to allow callers to unburden themselves. “Tell us what’s going on with Mom.”
We want to know everything:
- What is your loved one experiencing?
- What is the recent health history?
- Have they recently been hospitalized or treated for a condition or have had an operation of some kind?
- What does the home living situation look like?
- What is the family dynamic from a caretaking standpoint?
- Who’s on the team?
- What are your loved one’s likes, dislikes, history, and hobbies?
- What would peace-of-mind look like?
The questions can be endless… and we don’t stop until we feel as though we have the complete picture. And we’ll stay on the phone for as long as callers need to get everything off of their chests and out of their minds.
Step Two: We Educate
Once we feel like we have all of the information we need, we start to provide some education on the options available to the caretaker. This step is one part education and one part a continuation of our discovery. Sometimes, the questions we ask are educational in and of themselves:
- Does the caller know the range of assisted living services available to the loved one in need?
- Is the caller aware of potential payment options or how to apply for available financial assistance?
- Is he or she aware of any long-term care insurance in place for the loved one needing assistance?
- Are callers aware of what Title XIX is and how its regulations may or may not apply to their own particular circumstances?
No question is irrelevant if answering it will help the family feel more educated, comfortable, and confident about the path forward. The more we explain, the more comfortable the caretaker becomes.
Step Three: We Explain How We Help
Most people are not fully aware of the many options available to aging loved ones who need assistance of some kind. The range of possibilities is vast, so we want to quickly work with clients to identify the most appropriate set of services that match the day-to-day needs of Mom or Dad.
While we are not an assisted living facility, the Assisted Living Home Care Services team puts seniors at the center of a complete range of services and talent sets to provide the highest level of care available to every family—we become an extension of.
We are proud to offer a full range of care services, knowing that we are able to adjust each individual care plan as needs and circumstances change. Our caregivers undergo prior training and receive an additional 4 hours of specialized instruction, along with ongoing annual training, to provide compassionate support for individuals with memory challenges, including Alzheimer’s, Dementia, and Parkinson’s disease. We provide unmatched support for seniors seeking the dignity and comfort of aging safely in their own homes including:
- Homemaker and Companion
- Personal Care Services
- Live-in Services
- Daily Companionship
- Household Assistance
- Activities of Daily Living (assistance with showering, dressing, toileting/incontinence care, transferring, meal preparation, laundry, light cleaning, escort to appointments, and shopping)
- Innovative Senior Care Technology Combined with Home Care (CarePlus)
Our Care Managers and Caregivers work together with caretakers to remove anxiety and the burdens of time and stress, replacing them with peace of mind.
Step Four: We Visit the Home
One of the most important things we can do when recommending assisted living service options is to visit the home Mom or Dad wishes to remain in. No two situations are alike; no two people are alike, and no two homes are alike.
We typically prefer to get into the home within 24 hours of the initial phone call, understanding the priority and urgency at stake for the families we care for. We are looking for things like trip hazards, accessibility hindrances in showers and bathrooms, and so on. There’s no substitute for seeing the living circumstances firsthand so that we can have a complete and authentic understanding of the life Mom or Dad wishes to live, as well as how we fit in to make that vision a comfortable and safe reality.
We typically prefer to get into the home within 24 hours of the initial phone call, understanding the priority and urgency at stake for the families we care for.
